Terms and Conditions
Please read these terms and conditions (“Terms”) carefully before visiting or using any services at Bricks & Brews Ltd (“Cafe”). These Terms govern your access to and use of the Cafe, including any interactions, purchases, or participation in activities. By visiting or using the Cafe, you agree to be bound by these Terms.
- General Terms
1.1 Eligibility: The Cafe is open to individuals of all ages, but minors must be accompanied by a responsible adult.
1.2 Cafe Rules: Visitors must follow all posted rules and instructions provided by the Cafe staff to ensure a safe and enjoyable experience for all. Failure to comply with the rules may result in expulsion from the premises. Please see the FAQ section of our website for more information.
1.3 Food and Beverage Service: The Cafe offers a range of food and beverage options. Any dietary restrictions or allergies should be communicated to the Cafe staff, but the Cafe cannot guarantee an allergen-free environment. Only food and drink purchased at the Cafe is allowed to be consumed on the premises, unless agreed in advance due to an allergy we cannot cater for. Food and drinks must be consumed at your designated table.
1.4 The Cafe reserves the right to refuse service to anyone exhibiting disruptive behaviour.
1.5 Birthday parties are only permitted in our party zone, which will need to be booked and paid for in advance. Regrettably, anyone hosting a birthday party in the Cafe will be asked to leave and no refunds will be given. Birthday party enquiries can be sent to info@bricksandbrews.co.uk
1.6 Our largest table seats five people. If you require a larger table, you must contact us in advance. Booking multiple tables without letting us know does not guarantee that you will be allocated tables in the same area of the Cafe.
1.7 While we aim to make all areas and activities available during every visit, some features of the Cafe may occasionally be unavailable or have restricted access. This may include, but is not limited to, the Free-Play Zone, Racetrack Station, or other play areas and activities.
Restrictions may be necessary due to private party bookings, maintenance, repairs, cleaning, health and safety requirements, or other operational reasons.
Admission grants access to the Cafe and its LEGO experience as a whole rather than to any specific feature. The temporary unavailability of individual areas or activities does not entitle customers to a refund, discount, or compensation. Wherever reasonably possible, we will make customers aware of any significant planned restrictions in advance.
- Intellectual Property
2.1 LEGO Trademarks: The LEGO logo, trademarks, and any copyrighted materials associated with Lego are the property of The LEGO Group. The Cafe’s use of Lego-related materials is solely for the purpose of enhancing the customer experience.
2.2 LEGO Creations: The Cafe encourages visitors to create and display LEGO structures during their visit. By displaying or leaving any LEGO creations at the Cafe, you grant the Cafe a non-exclusive, royalty-free license to photograph, record, and use those creations for promotional purposes.
- Safety and Liability
3.1 Personal Belongings: The Cafe is not responsible for any lost, stolen, or damaged personal belongings brought into the premises by visitors.
3.2 Parental Supervision: Parents or guardians are responsible for the supervision and safety of their children at all times while at the Cafe. The Cafe is not liable for any accidents, injuries, or damages resulting from inadequate supervision.
3.3 Bricks & Brews staff are not responsible for supervising children unless we have expressly stated in writing that a specific session is a supervised drop-off event.
3.4 Children aged 12 and over may attend without a supervising adult. Proof of age may be required.
3.5 Assumption of Risks: Visitors understand and acknowledge the inherent risks associated with interacting with LEGO bricks, including the possibility of injury from small parts. The Cafe is not liable for any injuries or damages incurred while using LEGO materials.
3.6 Customers must immediately notify staff of any spill, hazard, damage, breakage, missing item, injury or other safety concern.
- Online Services
4.1 Online Reservations: The Cafe offers online reservation services. Reservations are subject to availability and confirmation by the Cafe. Reservations are non-refundable, however we will try and accommodate rescheduling your booking to an alternative day/ time (availability permitting) if you give us 72 hours notice.)
4.2 Data Privacy: The Cafe may collect and process personal information provided by visitors for the purposes of reservations, communication, and improving services. By providing your personal information, you consent to the Cafe’s collection, use, and disclosure of such information in accordance with applicable privacy laws and the Cafe’s Privacy Policy.
- Session Times and Late Arrival
All sessions run within the booked timeslot only. If a customer arrives late, entry may still be permitted at our discretion, but the session will still end at the scheduled finish time shown on the booking. Late arrival does not extend the session and does not entitle the customer to a refund, discount, credit or additional time.
If a customer arrives so late that meaningful participation in the session is not possible, we reserve the right to treat the booking as a late arrival or non-attendance.
- Cancellation & Refunds
If we need to cancel or reschedule a session due to circumstances affecting the venue, staffing, safety, maintenance, operational reasons or events outside of our control, we will use reasonable efforts to offer an alternative date, booking credit or refund as appropriate.
Refunds will be issued using the original payment method utilised for the transaction, unless otherwise determined by the Cafe. If the original payment method is unavailable, the Cafe may issue the refund in an alternative form, such as store credit.
If you experience a quality issue with a product or service, please bring it to the attention of the Cafe staff immediately. The Cafe may offer alternatives, such as a replacement, exchange or credit, depending on the situation and the availability of resources.
- Party Bookings & Private Hire
Party bookings, private hire and group events are subject to availability, and any additional booking information or package details are provided by us at the time of booking.
We may require a non-refundable deposit and/ or full advance payment for Party Bookings.
We may specify:
- A minimum or maximum number of guests
- Food ordering deadlines
- Final confirmation deadlines
- Rules relating to decorations, cakes, party bags or external suppliers
- Photography and Filming
Customers must not photograph other families or children in a way that is intrusive, inappropriate or likely to cause concern
CCTV may be in operation at the Cafe for safety, security, crime prevention and business protection purposes. Any use of CCTV footage and personal data will be handled in accordance with our Privacy Policy.
If we wish to use photographs or videos of customers for promotional or marketing purposes, we will seek permission where required.
- Amendments and Termination
9.1 Amendment of Terms: The Cafe reserves the right to modify or update these Terms at any time. Changes will be effective immediately upon posting the revised Terms on the Cafe’s website or at the premises.
9.2 Termination: The Cafe reserves the right to deny access, refuse service, or terminate any individual’s visit if they violate these Terms or engage in behaviour deemed inappropriate or disruptive.
- Governing Law and Disputes
10.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of England, without regard to its conflict of law principles.
10.2 Dispute Resolution: Any disputes arising out of or relating to these Terms or the Cafe shall be resolved amicably through good-faith negotiations. If a resolution cannot be reached, the parties agree to submit to the exclusive jurisdiction of the courts of England.
By visiting or using the Cafe, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree to these Terms, please refrain from using the Cafe’s services.
Last updated: 21 August 2026
Any questions?
If you have a question about bookings, cancellations or anything else, please get in touch and we will be glad to help.